Shipping policy

Shipping Policy

• Deliveries are processed Monday to Friday during normal business hours only.

• Orders can only be shipped to a valid Australian delivery address.

• Some courier services do not deliver to PO Boxes. Where this applies, customers will be required to provide a valid residential or business street address before the order can be dispatched.

• Please ensure the recipient’s mobile number provided with the order is accurate and current, as the courier may contact the recipient directly regarding delivery instructions, access or other delivery-related matters.

• Delivery times may vary depending on your location, courier schedules and other factors outside Artey’s reasonable control.

• Once your order has been dispatched, you will receive tracking information where available.

• Please ensure that the delivery address provided at checkout is complete and accurate. Artey is not responsible for delays caused by incorrect or incomplete delivery information.

• If you have any questions regarding the delivery of your order, please contact us at info@artey.com.au.

For information about returns, refunds, cancellations, damaged or incorrect items, please refer to our Refund Policy and Terms & Conditions.