All artwork includes shipping charge with full insurance for anything lost or damaged in transit.
If your order arrived in less than satisfactory condition, speed up your return by following these simple steps
Take a digital photo of your damaged product and the shipping package (if damaged). Please note it is important to have a photo of the packaged box for your claim. All claims will not be processed unless a picture of the box the item(s) arrived in is not documented.
You will receive an email within 24-48 hours confirming that your claim is being processed.
Please ensure you retain the original packaging and is essential that you repack goods in the order received for collection.
Unpacked goods without any kind of packaging material cannot be collected and may therefore void any claim.
Once your claim is accepted, one of our team members will organize the replacement item(s) as soon as possible.
Deliveries are processed Monday - Friday during normal business hours only.
All deliveries can only be shipped to an Australian registered street address.
Upon receipt of your returned item, you may choose to have a replacement item made or receive a credit to your account in lieu of a refund for future purchases.
Where damage has occurred or products are faulty, you are entitled to a full refund.
Refunds will be processed in approximately 7 days after goods have been returned to us and shall be paid using the same denomination, currency and payment method as when you first made your purchase.
Once the examination of the goods returned are complete, and we find that the returned items are neither defective nor damaged, your claim will be void and you may be charged a fee for the return cost.
Artey Wall Art complies with all the prevailing Consumer Laws in countries where it offers its goods for sale and your rights under such laws shall not be excluded, restricted or modified by any terms on this website.
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